FAQ

Frequently Asked Questions (FAQ)

Q1: Are your products 100% original and natural?

A: Yes, all of our oud wood and oud oil products are authentic, natural, and free of artificial additives.

Q2: What types of oud do you offer?

A: We offer a premium selection including Cambodian, Indian, Laotian, Maroki, and Vietnamese oud.

Q3: Is your oud oil long-lasting?

A: Absolutely! Our oud oil is known for its strong longevity and deep, luxurious scent.

Q4: How can I tell if oud oil is authentic?

A: Pure oud oil is thick, warm-scented, contains no alcohol, and its aroma improves with time.

Q5: Can I try the scent before buying?

A: We currently do not provide samples, but we ensure detailed product descriptions to help you choose confidently.

Q6: Can I return or exchange an item?

A: Yes, within 3 days for returns and 5 days for exchanges, based on our return & exchange policy.

Q7: What payment methods are available?

A: We accept Mada, Visa, MasterCard, Apple Pay, and Cash on Delivery (in selected areas).

Q8: How long does delivery take?

A: Orders are typically delivered within 2–5 business days across Saudi Arabia.

Q9: Do you ship internationally?

A: Yes, we offer international shipping to selected countries via trusted courier services.

Q10: Is your oud suitable for daily use?

A: Yes, it can be used daily or for special occasions, depending on the type and intensity.

Q11: Can oud oil be applied directly to the skin?

A: Yes, it’s safe for direct application and best used on pulse points for a lasting scent.

Q12: Are your products gift-friendly?

A: Absolutely! All of our products come in elegant packaging perfect for gifting.

Q13: Does oud cause skin irritation or allergies?

A: Our products are natural and chemical-free, but if you have sensitive skin, we recommend a patch test.

Q14: How can I preserve my oud oil for a long time?

A: Store it in a cool, dark place, and keep the bottle tightly closed after each use.

Q15: Do you offer any discounts or special offers?

A: Yes, we regularly run seasonal promotions and special deals for our followers.

Q16: What’s the difference between oud types?

A: It depends on origin, scent profile, density, and aging process—each has a unique character.

Q17: Do you offer gift wrapping services?

A: Yes, we provide luxury gift wrapping upon request at checkout.

Q18: How can I contact you?

A: Via email, WhatsApp, or the contact form on our website.

Q19: Are your prices inclusive of VAT?

A: Yes, all prices include 15% VAT as per Saudi regulations.

Q20: Can I modify my order after placing it?

A: You can contact us within a few hours of placing your order, and we’ll do our best to assist before shipping.